How do I sign up for a new MatchMaking account?

Sign Up to the Eventdex (Web Version) Step 1: Enter https://match.eventdex.com in a web browser and click on Sign Up For Free to create your Eventdex account and access your events. This is one time sign up and all your events registering through Eventdex will be under the same email address. Enter all required fields […]

How can I share my screen?

Here are the steps to share your screen for the virtual meetings you attend. Step 1:  Click the share icon as shown in the below picture to present your screen to other attendees. Who are in the virtual meeting, can see your screen presentation.

Booth Set-Up Instructions

To initialize the process, Please make sure that you are logged into the Eventdex portal using the same email address that you have used for registration. BOOTH SET-UP INSTRUCTIONS: Step 1: The Eventdex portal can be accessed by visiting https://eventdex.force.com/  If you have previously used the Eventdex platform, log in […]

Virtual Exhibitor Booth

Exhibitor Booths Booth preview 1: Logo Dimension: Image size should not exceed 145*118. Banner Dimension: Image size should not exceed 740*128. Menu: Either You can add links (maximum five) for the menu or the Image size should not exceed 247*47. Video Link: You can add Video links like YouTube, Vimeo, […]

Important MatchMaking instructions for the event

To initialize the process, please make sure that you are logged into the Eventdex portal using the same email address that you have used for registration. Step 1: The new MatchMaking portal can be accessed by visiting https://match.eventdex.com. If you previously used the Eventdex platform, login with your same ID […]

How to fix Audio, Video issues.

**Please close all the Meeting applications like Zoom, Microsoft teams, etc. **Please use the Chrome Browser. Check the following: Step 1: Go to settings as shown in the below pictures and check if you have selected the right audio and video source. If you have still an issue with your […]

How to reset the password for a new MatchMaking account?

Follow the below steps to reset the MatchMaking account password. Step 1: Go to the new matchmaking portal by visiting thehttps://match.eventdex.com link. Step 2: In the Login page click on Forgot Password link. Step 3: Enter the email address which you have used for the Event registration and click on […]

Self Testing the Video Calls

To test the video calls prior to your first meeting, please login to the match.eventdex.com portal using your registered email address and password. Upon logging into the portal, go to My Appointments and click on Test Call as shown in the below picture. This will open up the Test Video Call […]

Network Connectivity Information for Network Admins

https://www.twilio.com/docs/video/ip-addresses Twilio’s Programmable Video SDKs must communicate with Twilio’s cloud in order to function. This guide lists the IP address ranges and protocols used to communicate with Twilio’s cloud. If necessary, use this information to configure your firewall to enable communication with Twilio. Note: This guide only covers communication from […]

Checklist to review prior to the meeting day

Checklist to review prior to the meeting day You can use this checklist to solve many of the video issues you might experience: Make sure that you have a reliable Internet connection. Use the Twilio Network Test to determine if your browser can successfully access the required Twilio resources: https://networktest.twilio.com/ […]