How to fix Audio, Video issues.

**Please close all the Meeting applications like Zoom, Microsoft teams, etc.

**Please use the Chrome Browser.

Check the following:

Step 1: Go to settings as showing in the below pictures and Check if you have selected the right audio video source.

If you have still issue with your browsers here are the steps to allow the Microphone and Camera settings. showing in the below pictures and Check if you have selected the right audio video source .

When you are in call

Chrome:

When you click on the view site information, the pop-up will display at the address bar to allow the Microphone and Camera to https://match.eventdex.com. Please Allow Microphone and Camera.

Firefox:

When you click on the Virtual Meeting button, the pop-up will display at the address bar to allow the Microphone and Camera to https://match.eventdex.com. Please Allow Microphone and Camera.

Edge:

When you click on the view site information, the pop-up will display at the address bar to allow the Microphone and Camera to https://match.eventdex.com. Please Allow Microphone and Camera.

Safari:

When you click on the video icon, the pop-up will display at the address bar to allow the Microphone and Camera to https://match.eventdex.com. Please Allow Microphone and Camera.

When you are not in call

Chrome:

  1. Go to Settings of the browser. You can see that under three dots at the top right corner of the browser as shown in the below picture.
  2. Under “Privacy and security,” click Site settings.
  3. Click Camera or Microphone. Turn on or off Ask before accessing.
  4. Please add https://match.eventdex.com to allow your computer Camera and Microphone.

Here is more information from the Google Support: https://support.google.com/chrome/answer/2693767?co=GENIE.Platform%3DDesktop&hl=en

Firefox

  1. Go to Options of the browser. You can see that under three lines at the top right corner of the browser as shown in the below picture.
  2. Under “Privacy and security,” click Site settings.
  3. Click Camera or Microphone settings and see if https://match.eventdex.com is in the list and it is in Allow Status as shown in the below picture.

Here is more information from the Google Support: https://support.mozilla.org/en-US/kb/block-autoplay

Edge:

  1. Go to Settings of the browser. You can see that under three dots at the top right corner of the browser as shown in the below picture.
  2. Click/tap on Site permissions on the left side, and click/tap on Media autoplay on the right side. (see screenshot below)
  3. Select Allow in the drop menu as shown in the below picture.

Here is more information from the Google Support: https://www.tenforums.com/tutorials/159100-how-enable-disable-media-autoplay-microsoft-edge-chromium.html

Safari:

  1. Open https://match.eventdex.com in safari browser.
  2. choose Safari > Settings for This Website at the top menu as shown in the below picture
  3. click/tap on Auto-Play then Select Allow All Auto Play in the drop menu for https://match.eventdex.com as shown in the below picture.

Here is more information from the Google Support: https://support.apple.com/en-in/guide/safari

 

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