Self Testing the Video Calls

To self test video calls prior to your first meeting, please login to the match.eventdex.com portal using your registered email address and password. Upon logging into the portal, go to My Appointments and select Test Call. This will open up the Test Video Call popup: Copy the link as shown […]

Network Connectivity Information for Network Admins

https://www.twilio.com/docs/video/ip-addresses Twilio’s Programmable Video SDKs must communicate with Twilio’s cloud in order to function. This guide lists the IP address ranges and protocols used to communicate with Twilio’s cloud. If necessary, use this information to configure your firewall to enable communication with Twilio. Note: This guide only covers communication from […]

Checklist to review prior to the meeting day

Checklist to review prior to the meeting day You can use this checklist to solve many of the video issues you might experience: Make sure that you have a reliable Internet connection. Use the Twilio Network Test to determine if your browser can successfully access the required Twilio resources: https://networktest.twilio.com/ […]

What do you need to join the Video/Audio Meetings?

An internet connection – broadband wired or wireless (3G or 4G/LTE). Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth. A webcam or HD webcam – built-in or USB plug-in. Supported Devices: Desktop web browser (We suggest Chrome). https://www.twilio.com/docs/voice/client/javascript#supported-browsers iPhone or Android device with latest software. Room […]

How to join the Video/Audio Meetings?

We support joining the virtual meeting calls from both web (https://match.eventdex.com) and eventdex mobile apps. Please search for eventdex in Apple Appstore or google play store and join using the same credentials. Also, please watch the video “How to Attend Virtual Matchmaker Meetings?” below:

Can I apply two different Promo codes at a time ?

Yes, you can apply two different promo codes but in this particular flow only. For example, Basic Promo Codes and Spend More Save More Promo Code. Step 1: Create a Spend More Save More Promo Code, give all the Required fields and Enter the amount between the promo should apply […]

How To Edit My Profile?

Step 1: Login to your Eventdex account. If you registered with an event provided by Eventdex and did not sign up to the Eventdex, please CLICK HERE to sign up to see your registered event(s) Step 2: Click on “My Tickets“. Step 3:  Under the “Order Details” tab,  go to […]

How to give Access to Multiple Event Admins?

How to give Access to New Event Admin? Step 1: After logging into the Eventdex portal, click on the “Edit” (as shown pencil icon in the below picture) to edit the event details. Step 2: Click on the “Add More Info” button Step 3: Click on the Plus tab (blue), […]

How to Create & Manage Seminar Event?

Seminars Step 1: Event Admin can Create and Manage Seminar event by clicking on the below given Tab sequence. Eventdex >> Login >> Manage Event >> Event App >> Seminars   Step 2: Click on the “Create Seminar” tab given at the top right corner of the Seminar Section. Step […]