Manage Tickets

Add Ticket

Path: Log in into Eventdex > Tickets > Add Ticket

Step 1: Click on Add Ticket button to add a new ticket.

Add Tickets

Step 2: Give basic ticket details

  • Ticket Name (Required)
  • Ticket Pay Type (Required)
  • Ticket Qty (Required)
  • Price (Required)

To add additional Ticket details click on ‘More Info’ button.

Ticket more info button

Enter more information about ticket

Ticket more info detail page

  • Ticket Type: Select ticket type from dropdown list
  • Ticket Visibility : Public, Private, Closed. (Public – Ticket visibility is public, Private – Need to share Private registration link, Closed – Ticket will not display in registration page)
  • Tax Rate: You have an option to turn ON/OFF Tax  for a single ticket.
  • Tags: Add Tags to a Ticket
  • Ticket Image: Add image to a ticket (image size cannot be greater than 100kb)
  • Badgable: By default for Physical Admission tickets only Badge label will be “ON’.
  • Badge Label: Label that displays on Attendee Badge. Based on Ticket type badge label will change. You can edit Badge label as per your requirement.
  • Ticket Description: You can add short description to ticket.
  • Sale Start Date : Ticket sale start date
  • Sale End Date: Ticket sale end date
  • Qty: Ticket quantity
  • Order Min-Qty: Minimum Ticket qty that a registrant should purchase
  • Order Max-Qty: Maximum ticket qty that a registrant can purchase.
  • Price: Ticket price

Step 3: Make sure to click on Apply button to save changes

Click on cancel button to exit Ticket more info screen without applying changes made.

Click on Payment options

Tickets payment options

Now choose payment gateway options

List of Payment Gateways

Step 4: Click on Save to save tickets and payment gateways settings.

Add a Ticket Directly

How to add a Ticket Directly?

From your Eventdex App Dashboard, Select “Ticketing” & from its drop down menu, click on “Tickets”. OR Eventdex>>Ticketing>>Tickets

Step 1: Click on the “Eventdex Products”. 4 different Ticket categories will appear.

Step 2: Select the desired ticket(s) & enter the needed information. Click “Save” to confirm it.

Edit/Delete Ticket

Edit Tickets:

  1. Go to Tickets and click on More info button right next to the ticket you wish to edit.
  2. Edit ticket and make sure to click on Apply button at the end of the popup to save changes.

Delete Ticket:

Note: Sold Ticket/Package cannot be deleted.

You can delete tickets from

Delete Ticket from edit event screen:

To delete tickets from Edit Event screen follow below steps.

  1. go to events page and click on edit event button.

Edit Event

2. In create tickets section click on delete button right next to the ticket that you want to delete.

Ticket delete from edit event screen

3. Ticket delete confirmation alert will display on screen.

Alert Message: “Are you sure you want to delete”

Click on “OK’ to delete ticket, click on “Cancel” to exit popup without ticket deletion.

Delete Tickets from Manage Ticket Screen:

Note: Sold Ticket/Package cannot be deleted.

1. Go to events page and click on Manage event button.

2. Go to Tickets tab and click on delete button right next to the Ticket that you want to delete

delete ticket from manage tickets screen

3. Ticket delete confirmation alert will display on screen.

Alert Message: “Are you sure you want to delete”

Click on “OK’ to delete ticket, click on “Cancel” to exit popup without ticket deletion.

Create Package

1. Go to tickets and click on Create Package.

Create package

2. Enter basic Package details and save.

Create package detail screen

To add more details about package click on More info and enter more details.

Package Image: ( Image size cannot be greater than 100kb)
Ticket Type: By Default set as Package
Package Visibility: Public, Private, Closed. (Public – Ticket visibility is public, Private – Need to share Private registration link, Closed – Ticket will not display in registration page)
Tax Rate:  You can turn ON/OFF Tax  for a single ticket.
Package Description: Add description to Package
Order Min-Qty: Minimum Ticket qty that a registrant should purchase
Order Max-Qty: Maximum ticket qty that a registrant can purchase.

Early Bird Tickets

To add Early Bird Ticket:

1. Click on more info button right next to the ticket that you wish to add early bird tickets.

2.Click on Early Bird Tickets

Early bird tickets button in ticket more info

3. Now you will get an option to enter Early ,Regular and Late tickets sale start Date, sale End Date,Qty and Price for each Early bird ticket.

Early Bird tickets

Early Bird Ticket Pricing Display

– By default this is “ON”

Early bird ticket pricing display by default ON

In Registration page all Early, Regular and Late tickets will display along with Ticket price and sale end date but registrant can buy the ticket that is active at that time for the rest two tickets he/she don’t have an option to select ticket qty.

Early Bird Ticket Pricing Display example ON

– Turn “OFF”

Early Bird Ticket Pricing Display example OFF

In Registration page only one ticket that is active at the moment will be displayed.

Early Bird Ticket Pricing Display off

Manage Tags

Add a Tag:

  1. Go to Ticket more info screen from “Edit Event screen” or “Manage Ticket Screen” and click on Tags.

Add tag from ticket more info

2. Click on Add Tags button

Click on Add Tags

3. Enter Tag Name and click on Save button to save the Tag.

Now created Tag will be listed under Tags.

Edit/Delete a Tag:

To Edit Tag:

  1. To edit a Tag, go to Tags and click on Manage Tags.

Click on Manage Tags

2. Click on Edit button right next to the Tag that you want to edit.

Click on edit tag

3. Edit tag and click on Save button to save changes.

Edit tag and click on save button

 

To delete a Tag:

  1. To delete a tag,  go to Tags and click on Manage Tags.

Click on Manage Tags

2. Click on delete button right next to the tag that you want to delete.

Click on Delete tag button

 

Assign tag to a ticket:

  1. Go to Ticket more info screen and click on Tags.
  2.  Select Tag from the list of tags created

select a Tag

3. Click on Apply button at the bottom of the page to save changes.

 

Cancel an Order:

How to cancel Order(s)?

From your Eventdex App Dashboard, Select “Ticketing” & from its drop-down menu, click on “Orders”. OR Eventdex>>Ticketing>>Orders.

  1. Select the required order to be cancelled from the list.

2. Click “Cancel Order” to confirm it.

 

Check Order Status:

How to check Order Status?

From your Eventdex App Dashboard, Select Ticketing & from its drop-down menu, click on Orders. OR Eventdex>>Ticketing>>Orders

  1. Select the “Order Status” from the drop down menu of “Order Status” Tab.

2. Select & Filter the required order, based on the Order Status.

 

Add a Registration Question:

How to add Registration Questions for your event?

1. Go to Eventdex>>Ticketing>> Registration Questions.

2. Click on “Add Registration questions”.

3. Enter the required information and click “Save”.

Was this article helpful?

Related Articles